Ecommerce

Return & Exchange Policy

Thanks for purchasing our products at jaanvimohta.com

Alterations and size exchanges are allowed. The product must be in the same condition that you receive it, with the tags and labels, undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your credit note.

The refund will be only in the form of a credit note. No money will be returned. We will only give a credit note for the same amount of the returned product, valid for 6 months which can be used for your next purchase.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions, feel free to contact our customer support team.

SHOWS DELIVERED BUT NOT RECEIVED.

You are requested to track your package when it shows delivered on your email or sms. As per the recent update in courier companies’ policies throughout India, you are required to inform us within 3 days if your package isn’t delivered and shows delivered in the tracking for us to help you with the same. The courier company is not accepting any complaints post 72 hours marked delivery, and we will not be liable if there is a delay in informing from your end.

CUSTOMER CARE.

We are available for customer support via email and our response time is 24 hours. Our email id is: customerservice@jaanvimohta.com
Customer Care number +91 33-46034654.
 

NON AVAILABILITY OF AN ITEM.

A pending order can be cancelled only if the same is delayed past the delivery time.
Cancellations are issued via Store Credit only.
 

HOW TO HAND OVER AN EXCHANGE PARCEL.

All exchanged items must be unused, unaltered, unwashed and returned with original packaging and tags for hygiene reasons.
Garments and Fabrics which don’t allow tagging can be exchanged without the tags.
Please make sure that the exchanged items are packed securely and safely to prevent any loss or damage during transit.
Please make sure that you include the shipping label while returning the parcel.
 

COLOR DIFFERENCE .

The color in images on the website can slightly vary due to product shoots in professional lighting.
 
 
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